Our Commitment to Quality

We stand behind the quality of every product we make, and we are proud to offer a clear, transparent policy that respects you as our customer.

Factory-Sealed for Your Protection

For your health and safety, every Klücks product arrives in a secure, factory-sealed package. This is our promise to you that your personal comfort item is absolutely pristine and has never been touched or used by anyone else before you.

Your 14-Day Right to Decide

In line with EU standards, you have a full 14 days from the day you receive your order to inspect the product and feel its quality firsthand. If you decide it's not for you for any reason, you are welcome to return it, provided the hygiene seal remains intact.

How to Make a Return

1. Reach Out to Us: Please contact our friendly support team at return@kluecks.com within 14 days of delivery to let us know you'd like to initiate a return.

2. Prepare Your Item: Ensure the product is in its original, unopened packaging with the hygiene seal unbroken.

3. Ship Your Return: Carefully package the item for transit. As is standard for sealed hygiene goods, customers cover the return postage. We recommend using a tracked shipping service to ensure its safe arrival at our warehouse.

4. Prompt Refund: Once we receive and inspect the returned item, a full refund will be processed back to your original payment method